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Where can I make a purchase?
United States
We currently only sell on Amazon.com in this region. Please click on the link to our Amazon st ore. You may also browse on our website as the product pages also have a direct link to the e xact product on Amazon.
Canada, France, Germany, Italy, Japan, United Kingdom
We currently only sell on Amazon in this region. You may also browse on our website as the product pages also have a direct link to the exact product on Amazon.
Other Countries
We currently are not selling directly in your area. For items not bought from our official Amazon stores, we do not provide warranty coverage. Please contact the original retailer for warranty information.
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How do I know if the item I am purchasing is genuine?
AUKEY only sells on Amazon directly. Any purchases made from unofficial sellers are not supported by our official 24 Month Warranty. AUKEY also cannot guarantee quality of items bought from any other locations or stores.
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What if the item I want is not available on Amazon in my region?
This item might be out of stock or not currently sold in your region. We apologize, but you can either follow our social media outlets for updates or you can ask us on social media agents for recommendations of comparable products.
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What is AiPower?
AUKEY AiPower enabled USB ports provide the safest maximum charging speed for all your different devices for a healthier battery function. The green color identifies the AiPower ports on your AUKEY products.
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Do power banks automatically turn on when they are plugged into a device?
For those power banks with a power button, you must press the power button first to turn on the power bank. There are a few AUKEY power banks that do not have a power button that will begin charging as soon as it is plugged into the device.
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Why do I not get the true capacity of mAph that is advertised on the power bank?
There are a few conditions to consider when trying to calculate how much energy you will use when charging your device. If the voltage varies at all between the battery, charging cord, and phone there will have to be energy expelled to transfer between voltages. This is on top of the energy that it takes to move down the length of the cord. There could be up to a 10% loss in capacity when charging.
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How will the power bank's amperage be split when charging multiple devices?
There are two ways total amperage is split between multiple ports. In some power banks, there is a total output amperage for the device that is split between the two ports almost evenly. In others, there is a designated maximum amperage per port. This would be clearly stated in the product specifications. Please see the product page for more specific information for each power bank.
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Can I charge a device while charging my power bank (pass-through charging)?
It may be possible, but we do not suggest customers use pass through charging. It could affect the battery life of the products.
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What does the power bank capacity mean?
Capacity is measured in milliamperes (mAh) on power banks. As a general rule, the more mAh in the power bank, the more times you will be able to charge your device before having to charge the power bank again.
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What are the different kinds of wireless charging technologies?
There are two major types of wireless charging categories that most devices use called Qi or Powermat, Qi being the most predominant. Wireless chargers need to be plugged into the wall to charge the device, but do not require a cord to connect with your phone or tablet. It is normal for some heat to be emitted during charging, and it won't charge a quickly as using a cord, but it sure looks fancy.
Please make sure when you go to purchase your wireless charger that you first check the compatibility with your phone or other devices.
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Can a car charger stay plugged in the car even while not in use?
Yes, they can stay plugged in when not in use. However even if the car is not running, the charger will continue to use a small amount of battery power, even if there is no device plugged in. This could affect the battery of your car if it is not driven for long periods of time.
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Can you take portable chargers on planes?
Most airlines allow lithium batteries that do not exceed 100W/hours in the carry-on luggage. You can find the product specific information on the outside of the power bank. Also, consult your airlines for specific information about your flight and travel locations as there may be different regulations between airlines.
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Is it normal that my charger is heating up?
It is normal for a little heat to be emitted from the product, but it shouldn't be too hot to handle. In this case, please stop using the product and contact our support channel for more help.
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Is it normal that my charging station, car charger, or wall charger is making a humming noise?
This is not abnormal. Please try using a different charging cord or a different outlet to test if the product makes this sound no matter what the conditions are. If you are still dissatisfied, please contact our customer support team.
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What's the difference between power strips and surge protectors?
Both surge protectors and power strips allow you to charge multiple devices by using one wall outlet. The difference comes when there is a surge, or a short spike in voltage, and a surge protector has the capabilities to block or short any excess voltage from getting to your device. For many large or expensive electronics, it is suggested you use a surge protector to protect your device from potential damage. A power strip does not have this capability and only supplies you with more power outlets, which can be useful for smaller appliances and devices.
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Are the power products certified?
Yes, all of our products are certified and will have the appropriate markings on the products.
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Are newer Bluetooth generations compatible with older generations?
Yes, if you are using an older generation of Bluetooth on one item, the second device can still pair and function.
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How long does the product take to charge and how long does the battery last?
This is specific to each product. Please see the product's page to see more detailed information about the product.
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Can the speaker's battery be replaced?
No, the speakers’ batteries are built into the product.
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What's the purpose of FM transmitters?
FM transmitters allow you to play music or other audio from your phone with your car speakers by using a FM station. The station must be one that is not used in your area to avoid a static connection.
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Do I need to download any drivers when I start to use my hub?
There is no need to download any drivers to use your hub. You should be able to connect the hub to your computer and start to use the hub immediately.
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Why is my phone not quick charging?
First make sure your phone is capable of quick charging. If so, also check the wall mount you are using also is capable for quick charging. If there is still an issue, please contact our customer support.
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What can a hub charge?
Hubs can be used to charge any smaller devices. For instance, you can use a hub to charge phones, tablets, cameras, GPS devices.
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Will each of my ports have the maximum amperage even if I am using multiple ports to charge?
There are two ways total amperage is split between multiple ports. In some power banks, there is a total output amperage for the device that is split between the two ports almost evenly. In others, there is a designated maximum amperage per port. This would be clearly stated in the product specifications. Please see the product page for more specific information for each power bank.
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Can a car charger stay plugged in the car even while not in use?
Yes, they can stay plugged in when not in use. However even if the car is not running, the charger will continue to use a small amount of battery power, even if there is no device plugged in. This could affect the battery of your car if it is not driven for long periods of time.
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Is it normal that my charger is heating up?
It is normal for a little heat to be emitted from the product, but it shouldn't be too hot to handle. In this case, please stop using the product and contact our support channel for more help.
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Is it normal that my car charger is making a humming noise?
This is normal. Please try using a different charging cord or a different outlet to test if the product makes this sound no matter what the conditions are. If you are still dissatisfied, please contact our customer support team.
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How long will the dash camera record?
It depends on the size of your SD card. These times below are estimates and can be varied depending on the amount of ambient light or other factors. Please note that our dash cams will do loop recording.
128GB micro-SD card: About 20 hours of continuous 1080p video
64GB micro-SD card: About 10 hours of continuous 1080p video
32GB micro-SD card: About 5 hours of continuous 1080p video or 9 hours of continuous 720p video
16GB micro-SD card: About 4.5 hours of continuous 720p video
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Do the magnetic backings on the car phone mounts interfere with the reception?
No, there should be no interference. If there is an issue, try to place the backing at a different location on the phone. Note: If you use wireless charging (for compatible phones), the metal plate might interfere with charging. If so, remove the metal plate before charging.
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Can you buy replacement LED bulbs for the lamps?
No, the LED lights are built into the lamps.
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Are the power products certified?
Yes, all of our products are certified and will have the appropriate markings on the products.
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Is it normal that my power strip is heating up?
It is normal for a little heat to be emitted from the product, but it shouldn't be too hot to handle. In this case, please stop using the product and contact our support channel for more help.
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Do the wireless LED lights work while charging?
Yes, the lamps can be turned on while charging.
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What switches do the mechanical keyboards use?
Our mechanical keyboards use Outemu Blue switches or brown switches. The blue switches give a much more distinctive sound as compared to the brown switches, which emits minimal noise. Please check the product pages for more specific information.
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What's the different between a regular (membrane) keyboard and mechanical keyboard?
Membrane keyboards have keys that use a rubber dome as the top layer under the key, which produces a quiet user experience. Membrane keyboards also have a limitation on how many keys it will register if you can press them at the same time, due to its circuitry. On the other hand, mechanical keyboards have a characteristic clicking feeling and sound, which can vary based on the key switches used. This allows for the user experience to have much firmer keys that doesn't diminish easily over time. These more tactile keyboards also can achieve n-key rollover (NKRO) or the ability to register all the keys if they are pushed at once due to its individual switch structure. This makes it perfect for gamers, who need a keyboard that reacts as fast as human reflexes.
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How do the laptop cooling pads work?
Each cooling pad has multiple fans that blow air to the intake of your laptop to cool down the machine.
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What switches do AUKEY mechanical keyboards use?
Our mechanical keyboards use Outemu Blue switches or brown switches. The blue switches give a much more distinctive sound as compared to the brown switches, which emits minimal noise.
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What is the use for telephoto, wide angle, macro, and fisheye lenses?
Telephoto lenses are used to focus on subjects that are far away. For sports events, wildlife and other things where you are limited from getting too close.
Wide angle lenses open up your field of view to capture big spaces such as landscapes, large halls, or group photos.
Macro lenses get you extremely up close for detailed photos of small products, flowers, or other tiny things.
Fisheye Lenses are an extreme wide angle view that goes up to 180 degrees of view with a characteristic curved distortion. They are good for including large spaces in one shot.
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Can you zoom with lenses attached to the phone?
Yes, you can still use your phone's own zoom while using AUKEY lenses.
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Why are my macro photos blurry?
Please make sure the lens is 0.4" to 1.0" from the subject you are photographing. You may also have to remove your phone case if you are using the lens clip.
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Can I use this lens kit with my phone case attached?
There may be no issue keeping the phone case on, but to avoid black edges on the edge of the photos and having a more secure clip, it is best to remove the phone case when using the lens kit.
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How do I find my order number?
You will find your order number in your Amazon account after signing in. Go to Your Orders page and you can find the order number for your AUKEY purchase. You will need this order number when you email our customer service for warranty claims and when you register your product.
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How do I return my item?
Sorry our product didn't meet your expectations. AUKEY products follow the Amazon 30-day return policy. Please see Amazon for more details.
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How do I make a claim for my warranty?
To ask any questions or claim your warranty, you can contact our customer service team here. If you want more information on your warranty, please see the warranty pageon our website.
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How do I contact customer service?
Please submit a support ticket from our contact page. Please include your region, order number and model number of the product you are inquiring about.
Our service team should reply within 24 hours during normal working hours.
Please check our product pages for product specific questions.
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How do I register my product?
Register your AUKEY product by signing up or logging into your account. You will need your order number to register. Registering your product ensures that you will receive more efficient customer service and have no problems claiming your warranty for the full 24 months.
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Who do I contact for social media influencer or blogger inquiries?
We're glad to hear that you love our products!
If you are in the United States, please check out our TeamTECHKEY program HEREto learn about joining our product insight program.If you are outside the United States, please stay tuned as we will open up the TeamTECHKEY to more and more countries. In the meantime, you can submit a request under our Contact page, under marketing.
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Who do I contact for wholesale or distributor inquiries?
We're glad to hear that you would like to work with us to sell AUKEY products in your region. Please check out our inquiry page HERE and we should get back to you shortly.
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